Account Manager
Job Description Intrado has over 40 years of experience in safety services and 911 network engineering expertise.
Today, the company is focused on transforming legacy Public Safety Answering Point operations and the entire 911 emergency response continuum through data-driven solutions.
Intrado's continued focus is on innovations that leverage vast amounts of data from multiple sources - including mobile phones, IoT devices, smart speakers, artificial intelligence, geographic information systems and more.
Integrating this data allows call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.
Our Life & Safety team is looking to hire an Account Manager to join our Public Safety team.
As the Account Manager, you'll be working with Public Safety Answering Points (PSAPs), State and local public safety officials, and Public Safety Vendor Partners on promoting Intrado solutions for delivering location & additional data to where it's needed most:
9-1-1 call-takers and dispatchers who are answering calls and saving lives.
You'll be responsible for a regional territory where PSAPs receive access to the Intrado Emergency Data Broker.
Additionally, you will represent the needs and desires of Public Safety in the product development process for new additional data interfaces and services.
This is a great opportunity for 9-1-1 business professionals to work in a diverse and dynamic environment, in a company that brings innovation to Public Safety Communications.
Essential Duties:
Communicate frequently with Public Safety Answering Points to evangelize our offering, maintain relationships, and build report Responsible for new sign-ups, utilization, and support for PSAPs Messaging with State and regional authorities regarding Location Services and ADR opportunities including adoption, training, and utilization Participate in regional events through presentations, support, and interactive sessions Support new products/initiatives, working closely with customer ops, CSMs and product team Participate in major industry conferences and standards development groups (NENA, APCO) Present at regional public safety speaking engagements to educate the community on technology advancements as Intrado offers PSAPs thought leadership on how new commercial technology can be adapted in a Public Safety context Act as an advisor or consultant to state and regional representatives to provide solutions for emergency response challenges Schedule, plan, execute and track multiple simultaneous deployments of the Emergency Data Broker into PSAP systems (CPE/911, CAD, Map, etc.
) across the United States Education:
Bachelor's degree from an accredited college or university with major course work in business, information technology or a related field preferred.
Equivalent work experience in a similar position may be substituted for educational requirements.
Experience:
2
years of experience in a customer support, sales, or account management position required Required some experience in managing account relationships, identifying additional sales opportunities and closing deals Thorough understanding operational aspects of a 9-1-1 Public Safety Answering Point (PSAP) In-depth familiarity with CPE/Call-taking, CAD, Mapping and other PSAP technology as well as emerging PS Tech (Text-to-911, NG911 / NENA i3 standard) Experience in Public Safety business development/sales preferred Outgoing personality and strong written and verbal communication skills Ability to learn quickly and work remotely / independently Strong ability to self-start and multitask Strong, Public Safety centric business acumen Excitement and passion for a rapidly evolving public safety environment Adaptable to new workflows and responsibilities Ability to travel frequently Emergency Number Professional Certification preferred Travel required, as needed Benefits & Compensation:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing! The hiring range for this position is anticipated between $75,000 and $85,000 per year and will be commensurate with experience.
This position is eligible for quarterly bonuses.
About Us Intrado's mission is to save lives by improving public safety outcomes.
Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management.
Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.
Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.
Our Company welcomes and encourages applications of individuals with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Recommended Skills Account Management Business Development Cad Commercial Awareness Communication Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
Today, the company is focused on transforming legacy Public Safety Answering Point operations and the entire 911 emergency response continuum through data-driven solutions.
Intrado's continued focus is on innovations that leverage vast amounts of data from multiple sources - including mobile phones, IoT devices, smart speakers, artificial intelligence, geographic information systems and more.
Integrating this data allows call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.
Our Life & Safety team is looking to hire an Account Manager to join our Public Safety team.
As the Account Manager, you'll be working with Public Safety Answering Points (PSAPs), State and local public safety officials, and Public Safety Vendor Partners on promoting Intrado solutions for delivering location & additional data to where it's needed most:
9-1-1 call-takers and dispatchers who are answering calls and saving lives.
You'll be responsible for a regional territory where PSAPs receive access to the Intrado Emergency Data Broker.
Additionally, you will represent the needs and desires of Public Safety in the product development process for new additional data interfaces and services.
This is a great opportunity for 9-1-1 business professionals to work in a diverse and dynamic environment, in a company that brings innovation to Public Safety Communications.
Essential Duties:
Communicate frequently with Public Safety Answering Points to evangelize our offering, maintain relationships, and build report Responsible for new sign-ups, utilization, and support for PSAPs Messaging with State and regional authorities regarding Location Services and ADR opportunities including adoption, training, and utilization Participate in regional events through presentations, support, and interactive sessions Support new products/initiatives, working closely with customer ops, CSMs and product team Participate in major industry conferences and standards development groups (NENA, APCO) Present at regional public safety speaking engagements to educate the community on technology advancements as Intrado offers PSAPs thought leadership on how new commercial technology can be adapted in a Public Safety context Act as an advisor or consultant to state and regional representatives to provide solutions for emergency response challenges Schedule, plan, execute and track multiple simultaneous deployments of the Emergency Data Broker into PSAP systems (CPE/911, CAD, Map, etc.
) across the United States Education:
Bachelor's degree from an accredited college or university with major course work in business, information technology or a related field preferred.
Equivalent work experience in a similar position may be substituted for educational requirements.
Experience:
2
years of experience in a customer support, sales, or account management position required Required some experience in managing account relationships, identifying additional sales opportunities and closing deals Thorough understanding operational aspects of a 9-1-1 Public Safety Answering Point (PSAP) In-depth familiarity with CPE/Call-taking, CAD, Mapping and other PSAP technology as well as emerging PS Tech (Text-to-911, NG911 / NENA i3 standard) Experience in Public Safety business development/sales preferred Outgoing personality and strong written and verbal communication skills Ability to learn quickly and work remotely / independently Strong ability to self-start and multitask Strong, Public Safety centric business acumen Excitement and passion for a rapidly evolving public safety environment Adaptable to new workflows and responsibilities Ability to travel frequently Emergency Number Professional Certification preferred Travel required, as needed Benefits & Compensation:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing! The hiring range for this position is anticipated between $75,000 and $85,000 per year and will be commensurate with experience.
This position is eligible for quarterly bonuses.
About Us Intrado's mission is to save lives by improving public safety outcomes.
Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management.
Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.
Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.
Our Company welcomes and encourages applications of individuals with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Recommended Skills Account Management Business Development Cad Commercial Awareness Communication Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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