Enterprise Infrastructure Architect
Strong Technical savvy and solution visionary. Delivers success through building, leading and inspiring teams. Proven record of excellent interpersonal abilities fostering and maintaining Trusted professional relationships with clients and stakeholders. Proven experience working in or with complex technologies, High Performance compute environments and Enterprise Security/Compliance. Thrives in deadline-driven environments. Broad understanding of BCDR solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Very experienced in customer-facing situations, particularly in high-stress accounts
eagle Technology solutions group, Inc – Blackhawk, CO 2012 - PresentIndustry leading supplier of Managed Services and Solutions Consulting
Solutions Development Practice Manager
Architect solutions for key technical partners, focusing on data protection, archive and Business Continuance, Enterprise security, HIPAA and PCI compliance. Design and implement solutions for Non-Profit organizations, large medical installations and retail firms. Provide Pre and Post sales support of enterprise data center solutions.
Responsible for creation of Solution Opportunity documents, Statements of Work, and Post-sale documentation.Specialize in Proof of Concept presentations, trade shows and conferences.Provides on-site training to customers, from basic knowledge transfer to full product training in BC/DR technologies.Develops solutions to business challenges, such as backup/recovery, Business Continuance, Virtualization Initiatives, as well as utilizing creative approaches to solving difficult challenges, such as Data Center relocation, Global Data Protection, and PCI/HIPAA compliance.Implementation Manager for Imprivata Single Sign On solution for large-scale Medical Provider, spanning several markets and diverse medical facilities.
Cybersource, Inc – Boulder, CO; Mountain View, CA 2011 - 2012Industry leading supplier of Managed Services for Secure Credit Card Processing
Responsible for planning, designing, implementing and managing architected solutions for our Managed Services platform, to facilitate the secure (PCI DSS Compliant) processing of Credit Card Data. Gathered requirements from customers and sales teams, developed comprehensive solutions, and generated Statements of Work for each opportunity. Focused on Infrastructure as a Service, Platform as a Service, and Managed Hosting. Engineered public, private and hybrid cloud computing solutions based on Amazon, VMWare and Citrix virtualization products. Experienced with shared Database environments, revolving around MySQL and Oracle. Developed Global BCDR program to ensure highly available systems and procedures for our customers. Experience with business process improvement and utilization of technology to facilitate those processes improvements. Initiated a Global Data Center program, designed to expand our secure credit card processing capability into Asian and South American markets. Focused on Singapore, Taiwan, ShangHai, Hong Kong, Sao Palo, Mexico City and Buenos Aires.
Developed high performance compute platforms for enterprise customers, focused on PCI DSS security standards, utilizing dedicated and shared Database servers and VMWare-based architectures, especially mobile application servers. Architected complex Data Center Networks, including Highly Available systems, BCDR processes, and Enterprise-level security and compliance.Established RFP program to help select new Managed Hosting Provider, with emphasis on Cloud technologies. Assisted in developing new data centers in Asia, S. America, and E. Europe.Pioneered the migration from hardware based to Cloud based compute environments, to establish more cost-effective, flexible, and reliable environments for our customers.Responsible for Configuration Management Process, Change Control, Software versioning, and maintaining the documentation of all required processes.Responsible for Vendor Management, Vendor contracts, and Vendor assessments.
Focused on Managed Services products, Including Dell, Network Appliance, Linux, , Hadoop Amazon EC2, and VMware products.
Iron Bow Technologies, Inc – Kent, WA; Chantilly, VA 2010 - 2011Industry leading supplier of Data Center Infrastructure for the Enterprise
Consulting Systems Engineer
Focus on the USDA, Veteran’s Administration and National Guard. Worked closely with regional Account Managers to develop solutions that integrated with next generation Communications, Telecom and Data Management schemes. Responsible for the implementation, installation, customization and configuration of Network and Data Center infrastructure.
Developed collaborative relationships with customers that resulted in over $1 million in additional revenuesDesigned Scalable Enterprise Solutions focusing on VOIP telephony, based on Cisco Unified Computing Systems that incorporated High Availability components, to ensure seamless communications, data transfer and teleconferencing.Established relationships with Colorado, Wyoming and Nebraska Army National Guard posts, to develop enhanced Data Center operations, including High Availability, High-Capacity Networking and cohesive telephone communications, via Cisco UCS. Responsible for gathering requirements, presenting solutions, as well as training and documentation.Developed Virtualization practice, including VMWare, Citrix, and Xen. Worked closely with strategic partners, such as Dell, Cisco, EMC, Network Appliance Sun and Hitachi, to deploy custom solutions tailored to each customer’s need.
Technology: Cisco products, but also developed solutions incorporating Brocade, Juniper, etc. Many solutions involved Dell, HP, and EMC products.
EMC, Inc – Centennial, CO; Franklin, MA 2006 - 2010Industry leading supplier of Storage, Data Protection and Virtualization for the Enterprise
Senior Technical Consultant – Avamar/BRS
Worked closely with Global Sales Teams in presenting comprehensive solutions to the customer. Routinely made formal presentations to customer’s senior management and engineers. Regularly collaborated with customers to ensure a comprehensive solution, often identifying new sales opportunities, as well as long-term technology refresh programs incorporating a variety of EMC Enterprise Software and Hardware products, including VMware, Avamar, Networker, Atmos Cloud Delivery Platform, Recover Point, Isilon, Celerra, Clariion and Data Domain. Assisted in presentation of innovative technology solutions at technology trade shows and customer conventions. Managed teams of support engineers to ensure appropriate design, management and support of custom data protection schemes.
Developed corporate revenue stream from scratch to over $20 million annual revenues.Worked closely with the software engineering team to develop NIST security standards for the Avamar product line, and successfully sold this solution into secret and top secret Government accounts.Responsible for creation of Solution Opportunity documents, Statements of Work, and Post sale documentation.Specialized in Proof of Concept presentations, trade shows and conferences.Provided on-site training to customers, from basic knowledge transfer to full product training in the Avamar and Data Domain product line.Developed solutions to business challenges, such as Global Data Protection (backup/recovery,) Business Continuance, Data Center relocation, Complex Network solutions, NIST compliance and system security.Net-new Federal customers included US Coast Guard, US Marine Corps, CENTCOM, US Postal Service, Federal Aviation Administration, Amtrak, US Senate, US Department of StateDirected teams of support engineers to ensure customer satisfaction.Fortune 100 companies included Nike, T-mobile, Bank of America, Boeing
Focused on the Avamar product line, but solutions often included Networker, DataDomain, VMware, Cisco, Brocade, Oracle, etc. Also worked with Dell, HP, and the whole EMC suite of products, including Clariion. Broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Developed Cloud-based strategies in conjunction with the VMware sales teams. Designed High-Capacity networks to provide for Data transfer, backup, BCDR, and compliance.
forsythe Technologies, inc – Centennial, CO; Skokie, IL 2003 - 2006A Global Technical Solutions/Consulting provider for Fortune 500 companies specializing in Enterprise Data Center Infrastructure.
Senior Solutions Consultant
Provided Technical Pre and Post sales support for SUN, Veritas, Hewlett-Packard, and Cisco product lines. Responsible for new installations, upgrades, troubleshooting and identifying new opportunities for our top customers. Responsible for crafting Statements of Work, Solutions Overview documents, installation Runbooks, and post installation training. Performed systems analysis to increase performance, by upgrading OS, drivers, software versions, etc. Served as Project Manager for most implementation projects. Customer satisfaction was a key goal. Identified business challenges in a wide range of industries and with customers of varying sizes. Supervised training and development of teams of support and development engineers, as well as Project Management of complex deployment of solutions in Enterprise systems.
Focused on SUN/Oracle and Symantec products, but also developed solutions incorporating Cisco, Brocade, Dell, Network Appliance, HP, and EMC products. Software solutions revolved around NetBackup, HP Data Protection Advisor, Networker and clustered systems. Provided post-sales support of a variety of software and hardware solutions, including Microsoft Systems, virtual desktop technology from Citrix and VPN technologies.
PDC Solutions, inc – Denver, CO; King of Prussia, PA; Dallas, TX 1998 – 2003A National Technical Solutions/Consulting provider for Fortune 500 companies specializing in storage, backup and recovery and business continuance
Director of Operations
Revitalized the Southwest region, creating a new infrastructure, Business Plan, and Comprehensive sales strategy. Supervised 20 System Engineers and Sales Associates in 4 Offices
Developed forward-looking operation to embrace new, innovative technologyEstablished competitive compensation structure for Field EngineersRecruited and managed a diverse team of 20+ engineersIdentified business trends and associated technology implications in a variety of industries including conducting industry and client research and analysis to identify new value sources
Senior Solutions Consultant
Worked closely with the regional sales teams to develop and implement complex IT infrastructure solutions for our Enterprise customers. Data Center refresh, Mainframe rehost, Enterprise Disaster Recovery and Business Continuance were primary areas for our team. Architected the solutions, then provided the Professional Services Implementation, including Statement of Work, As-built documentation, Runbooks, and hands-on training of customer personnel. Experienced working in or with complex technology environments. Often served as project manager, in addition to other responsibilities.
Increased Professional Services revenues in Western Region from $100,000 to $4,500,000Working closely with the sales team, we developed the Solutions Consultant position, developing a “trusted advisor” relationship with our customers
Developed new accounts in the Federal space, leveraging the transition from Mainframe to UNIX technology.
Oversaw engineering services (both pre and post sales) in 4 district offices.Managed all Proof of Concept presentations.Project Manager on E10k/Informix database conversion, resulting in a long-term contract and over $1 million in revenuesProject Manager for enterprise Tivoli deployment, establishing corporate expertise in this market.Implemented a long-term Professional Services program, designed to augment the customer’s staffResponsible for developing and maintaining all project and product documentation for all customer deployments.
Professional Services included implementation of software and hardware solutions, technical support, documentation,
Developed a Professional Services model that created long-term services contracts to follow on major hardware deployments by our customers.
Focused on Data Protection products including BudTool, Netbackup, Networker, Tivoli Storage Manager, CommVault and High Performance computer systems from SUN, and Hewlett Packard. Emphasis on Network Attached Storage solutions, utilizing the NDMP protocol. Developed a close relationship with Tape Library vendors, such as Quantum and ADIC.
colorado state university – Fort Collins, COMasters of English Program – Education Minor Emphasis
Metropolitan State College – Denver, COBachelor’s Degree English – Minor emphasis Business Management
Certifications & Skills
Imprivata ICE, EMC Proven, VMware Vsphere, VMware Technical Sales Professional, EMC Avamar, EMC Networker, Symantec NetBackup, Commvault Galaxy , EMC ESN Foundation, Veritas Cluster, Sun Project Management, Veritas Systems Management, Network protocols include TCP/IP, IPsec, SSL, NFS, NTP, SNMP, Six Sigma training, HIPAA, STIG, NIST Security Standards, Sun E10000, Veritas Foundation Suite, Hitachi Data Systems 9500 and 9900 series arrays. Windows 2000-2008, Active Directory, Linux, Solaris, AIX, IPsec, SSL VPN, Microsoft Exchange